A.5.24
Information Security Incident Management Planning
GuardSphere implements the required incident-management planning and procedures, including the assignment of roles and responsibilities.
Incident Management
GuardSphere
Fast, Structured, and Documented Incident ResponseWhen a security incident hits, every minute counts. GuardSphere ensures your team has a clear system to record, escalate, and resolve incidents in a structured way.
GuardSphere
- Structured Incident Recording
- Automatic Escalation & Notification
- Incident Chronology Timeline
- Response Team Assignment
277 min
Average time to identify a security incident without a structured system
Source: IBM Cost of a Data Breach 2023
54%
Reduction in incident cost when an organization has a tested Incident Response Plan
Source: IBM Security
70%
Of security incidents go formally unreported because there's no easy reporting mechanism
Source: Ponemon Institute
Ad-hoc Incident Handling Makes the Impact Worse
Without a structured system, security-incident handling often descends into chaos: information scattered across group chats, unclear team assignments, an undocumented timeline of events, and evidence that can be lost.
Regulations and security standards such as ISO 27001:2022 and BSSN require comprehensive incident documentation. When an auditor or regulator asks for evidence of how you handled an incident, a WhatsApp thread won't be enough.
Beyond that, without structured incident data you can't analyze threat patterns, identify systemic weaknesses, or prove the improvements you've made over time.
How GuardSphere Works
A simple, structured process your team can run right away.
- 01
Report the Incident
Anyone in the organization — technical or non-technical — can report an incident or suspicious event through a simple, structured form. Every report immediately receives a unique ID and timestamp.
- 02
Categorise & Set Severity
The security team categorises the incident by type and assigns a severity level (Low / Medium / High / Critical). The severity determines the response SLA that must be met.
- 03
Escalate & Assign the Team
The system sends automatic notifications to the appropriate response team based on category and severity. An incident lead and team members are assigned with clear roles.
- 04
Handle & Document in Real Time
Every action taken — status updates, evidence uploads, investigation comments — is recorded automatically in a tamper-proof chronological timeline.
- 05
Closure & Post-Incident Review
Once an incident is resolved, the team runs a structured review: root cause analysis, lessons learned, and corrective actions to prevent similar incidents in future.
Features & Capabilities
Built to meet real operational needs — not just a checklist of features that look good in a brochure.
Compliance & Supported Standards
GuardSphere is designed to help your organization meet the relevant control requirements and information-security standards.
A.5.25
Assessment and Decision on Information Security Events
Supports the categorization and assessment of security events to decide whether they should be escalated as incidents.
A.5.26
Response to Information Security Incidents
A structured response workflow ensures incidents are handled according to defined, documented procedures.
A.5.27
Learning from Incidents
Post-incident review and trend analysis support the process of learning from incidents for continual improvement.
Service Level Agreement (SLA)
As an incident-management platform, GuardSphere applies a stricter availability commitment. The following SLAs apply to all Customers and form part of the mutually signed Service Agreement.
* All SLAs are measured monthly and apply from the subscription activation date.
Who Needs GuardSphere?
This platform is designed to address the real pain points of different roles across the organization.
Frequently Asked Questions
Still have questions about GuardSphere? Reach out to our team via the contact page or the footer.
What counts as an 'incident' in the context of GuardSphere?
GuardSphere is designed to manage information-security incidents broadly — from policy violations, unauthorised access, and lost devices to malware and service incidents that affect security. Incident categories can be configured to match your company's internal policy definitions.
Can non-technical employees report incidents?
Yes. GuardSphere provides a simple, intuitive reporting form for non-technical users. Employees can report an incident or suspicious event without needing to understand security terminology — the security team then performs the assessment and categorization.
How long is incident data retained in GuardSphere?
Incident data is retained for a period you can configure to your policy — a minimum of 3 years is recommended for ISO 27001 audit needs. Data isn't deleted automatically; deletion can only be performed by an administrator, and it is logged.
How can different teams collaborate on a single incident in GuardSphere?
GuardSphere allows flexible role assignment within a single incident — the incident lead, analyst, and communication PIC can work in parallel. Each team member receives email notifications for relevant updates, can add comments, upload evidence, and update status in real time. All activity is recorded in a tamper-proof chronological timeline.
How does GuardSphere help during an ISO 27001 certification audit?
ISO 27001 auditors will ask for evidence that security incidents are recorded and handled according to procedure. GuardSphere can export incident reports, the audit trail, and lessons-learned summaries covering the full requirements of Clauses A.5.24–A.5.28 in a ready-to-submit format.
Ready to Try GuardSphere?
Schedule a free demo and see firsthand how GuardSphere can simplify incident management in your organization.